Refund policy

Tactitots – Refund & Returns Policy

We want you to be confident in your purchase. If you're not satisfied, we’re here to help.

1. Returns

You may return unused products within 14 days of delivery if:

  • The item is in its original condition

  • Tags and packaging are intact

  • It has not been worn, washed, or used

To initiate a return, email info@tactitots.co.za with:

  • Order number

  • Item being returned

  • Reason for return

Customers are responsible for return courier costs unless the item was defective or incorrect.

2. Exchanges

Exchanges follow the same conditions as returns and depend on stock availability.

3. Defective or Incorrect Items

If you received a damaged or incorrect product:

  • Notify us within 7 days of delivery

  • Include photos of the issue

We will replace or refund the item at no cost to you.

4. Refunds

Once the returned item is inspected and approved, refunds are processed within 5–7 business days via the original payment method.

Shipping fees are non-refundable unless the return is due to our error.